Política de reembolso da EVESTV

Last updated: November 07, 2024

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At EVESTV, we value your satisfaction and aim to provide the best streaming experience possible. This refund policy outlines our comprehensive guidelines for refund requests on our digital IPTV services and related products. We believe in transparency and fairness in all our transactions, ensuring you have a clear understanding of our refund process.

Our Commitment to Customer Satisfaction

We understand that choosing an IPTV service is an important decision. That’s why we offer a straightforward refund policy that gives you peace of mind when trying our services. Our dedicated support team is available 24/7 to address any concerns and ensure you get the most out of your subscription before deciding to request a refund.

Refund Eligibility

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all our IPTV subscription packages. This period begins from the date of your purchase and allows you to:

Test our streaming service quality across different devices
Evaluate our extensive channel offerings and content library
Assess our platform compatibility with your preferred devices
Experience our premium customer support services
Test streaming quality during different times of day
Explore our user interface and features

Qualifying for a Refund

To be eligible for a refund, you must:

Request the refund within 7 days of purchase
Provide your order number and the email used for purchase
Submit a brief explanation for the refund request
Maintain account usage within normal parameters
Not have violated any terms of service

Non-Refundable Circumstances

Refunds will not be processed if:

The 7-day period has expired
The service has been extensively used beyond reasonable testing
Account sharing or reselling attempts were detected
Terms of Service violations occurred
Promotional or discounted purchases were made
Multiple refund requests from the same customer
Evidence of service abuse or misuse is found
Account credentials have been compromised

How to Request a Refund

Step-by-Step Process

Email our support team at support@on.evestv.com
Include “Refund Request – [Order Number]” in the subject line
Provide your purchase details including:
- Date of purchase
- Subscription package type
- Payment method used
- Account email address
Explain your reason for requesting a refund
Include any relevant screenshots or documentation

Processing Time and Procedures

Initial review of refund requests within 24 hours
Refund requests are typically processed within 2-3 business days
Credit card refunds may take 5-10 business days to appear on your statement
PayPal refunds are usually processed within 24-48 hours
Bank transfers may require additional processing time
Confirmation emails sent at each stage of the process

After Refund Approval

When your refund is approved:

Your service access will be immediately terminated
Any downloaded content must be deleted
Account credentials will be deactivated
You’ll receive a confirmation email with refund details
Access to premium features will be revoked
Account history will be maintained for record-keeping

Customer Support Availability

We’re here to help with your refund request through multiple channels:

Email: support@on.evestv.com (24/7 response)
Live Chat: Available 24/7 on our website
Phone: (+1) 251-358-0416 (Monday to Friday, 9 AM – 6 PM EST)
Support Ticket System: Available through your account dashboard
Social Media: Direct message on official channels

Special Circumstances

We understand that unique situations may arise. Our support team will review special circumstances on a case-by-case basis, including:

Technical issues beyond customer control
Service availability problems
Payment processing errors
Account security concerns
Regional access restrictions
Natural disasters or emergencies

Policy Changes and Updates

We reserve the right to modify this refund policy at any time. Any changes will be:

Posted on this page with an updated revision date
Communicated through our newsletter if significant
Applied only to future purchases
Archived for reference purposes
Available in previous versions upon request

Contact Information

For questions about our refund policy:

EVESTV Los Angeles, CA 90049 United States

E-mail: support@on.evestv.com
Telefone: (+1) 251-358-0416
Business Hours: 24/7